Essential Terms & Conditions
For London Corporate Cabs
Terms & Conditions
Effective January 2026. These terms govern all bookings, corporate hires, events, and production contracts with London Corporate Cabs.
01. Booking & Performance
These terms and conditions, alongside our web-based booking confirmation, constitute the entire legal Agreement between the client ("you") and London Corporate Cabs ("LCC", "we", "us") for private hire and production services. Completion of a booking or use of our services indicates unconditional acceptance of this Agreement.
Punctuality & Routes: While LCC strives for absolute punctuality, time is not the "essence of the contract." We accept no liability for missed flights, train connections, ceremonies, or business delays caused by traffic conditions, road closures, diversions, or adverse weather. Journeys will be executed via the route determined by the driver's professional training or the agreed fixed-price itinerary; any mid-journey route modifications requested by the client may incur additional metered or fixed charges.
Capacity & Wheelchairs: Clients must select a vehicle size appropriate for their passenger count and luggage volumes. All licensed London Black Cabs are strictly limited by Transport for London (TfL) conditions to a maximum of 6 passengers in the rear compartment. A child of any age counts legally as one passenger. We cannot guarantee transit for excessive luggage exceeding standard vehicle limitations. If wheelchair access is required, this must be explicitly detailed at the time of booking.
Waiting Time & No-Show Policies
- Airport Transfers: Includes a 30-minute grace period starting from the actual flight landing time, plus airport parking entry fees. Waiting time beyond 30 minutes accrues at £5.00 per 15-minute increment. LCC monitors flights where practicable but holds no statutory duty to do so.
- Standard Hires: Includes a 15-minute grace period. Beyond 15 minutes, standard hourly waiting rates apply. Passengers absent after 30 minutes without notice are logged as a "No Show", and the full fare remains due.
Fulfillment: LCC reserves the right to employ fully licensed, vetted sub-contractors or partner agencies to fulfill any booking sequence when operational needs dictate. All partners will adhere to identical service and quality standards.
02. Wedding Terms & Breakdowns
Vehicle Substitution & Financial Cap: In the rare event of mechanical failure or sudden unavailability of a classic Heritage vehicle, LCC will automatically supply the closest visual alternative available (typically a modern Electric TX unit) and issue a partial refund covering the baseline price difference. LCC's total financial liability is strictly capped at this refund value; we accept no liability for delayed ceremonies, missed receptions, or indirect damages.
Quotations & Expirations: All wedding quotations are calculated using specific routing logs provided by the client. Quotes for Modern Electric Black TX, White bridal cabs remain valid for 14 days. Quotes for classic Fairway models are valid for 7 days due to limited availability. LCC operates on a strict first-come, first-served basis and reserves the right to withdraw unconfirmed quotes at any time. A mandatory minimum charge of £160.00 applies to all wedding allocations to cover valeting and offline routing blocks.
Deposits & Balances: A non-refundable £25.00 deposit is required immediately upon receipt of your booking confirmation to secure your vehicle allocation. Failure to clear this deposit authorizes LCC to cancel the hold. The remaining balance must be paid in full no later than 14 days prior to the wedding date. Failure to settle the final balance on time results in immediate cancellation and forfeiture of the deposit.
Overruns & Operational Radius: Base wedding rates cover journeys within Greater London. Routes exceeding this radius require prior written approval and incur supplementary mileage fees. Overrunning the contracted timeframe is subject to driver availability and is invoiced post-event as a full, non-pro-rated hour at £50.00/hr (Modern TX) or £70.00/hr (Heritage), payable within 14 days.
03. Filming & Production
LCC operates in total alignment with the Metropolitan Police Service (MPS) and Film London guidelines for filming on the move. Vehicles possess 5 rear passenger seats and 1 driver seat; under no circumstances will more than 5 production crew or actors occupy the passenger compartment. No person other than the licensed LCC driver may occupy the driver's compartment while the vehicle is in motion.
Production Delay Notices: Vehicles are scheduled to arrive on set 10 to 15 minutes prior to the contracted start time to review director briefs and logistical safety parameters. If production needs to delay arrival time, LCC must be notified at least 4 hours before the original booking call time. Failure to provide notice results in billing starting strictly from the original call time.
Driver Authority & Overruns: The LCC driver retains absolute authority over the physical vehicle and will immediately veto any maneuver or request that violates TfL regulations, the Road Traffic Act, or MPS frameworks. Filming overruns past the wrap window are charged in 30-minute increments at standard hourly rates, subject to driver availability.
Rigging, Wraps & Damage Liability: Exterior production rigging (suction mounts, hostlers, lighting brackets) or custom wraps must be executed by certified professional grips or approved installation agencies with written proof of commercial insurance. The client assumes full financial liability for damage to paintwork, panels, mechanicals, or glass caused by rigging or wraps. This includes full restoration costs and a daily "Loss of Hire" penalty rate while the vehicle is out of commercial service for repairs.
Review the current MPS Guidelines for Filming on the Move in London.
Download MPS PDF04. Conduct & Safety
Right to Refuse & Terminate: LCC enforces a zero-tolerance policy regarding physical or verbal abuse, violence, or threatening behavior directed toward our drivers or assets. Drivers retain the right to refuse entry or terminate any journey mid-route if safety is compromised. In a safety termination, passengers must exit at the nearest safe location, full payment remains due, and no refunds are issued.
Substances & Smoking: Smoking and illegal narcotics are strictly prohibited within all vehicles. Breach results in immediate cancellation without refund. Alcohol consumption is prohibited while the vehicle is in motion. E-cigarette/vaporizer use is strictly at the individual driver’s discretion.
Child Safety Infrastructure: Under UK road legislation, licensed taxis are legally exempt from standard child seat mandates. LCC does not supply child seats. Parents or guardians assume full responsibility for supplying and fitting their own child safety seats. For confirmed return itineraries, drivers may store child seats in the luggage compartment at your own risk.
Statutory Fines & Soiling Fees: If a Penalty Charge Notice (PCN), parking fine, or moving traffic ticket is issued as a direct result of explicit client routing or stopping directives, the client assumes complete liability for the fine plus a mandatory £20.00 administration fee. Per TfL regulations, a structural £60.00 soiling charge applies immediately for any fouling within the vehicle. Hardware or upholstery damage will be invoiced at full professional restoration rates.
05. Cancellation & Refund Policy
Definition of Dispatch: "Dispatch" marks the point at which an asset is blocked from alternative scheduling, prepared via valeting, or begins transit to your location. For production filming, dispatch occurs 2 hours prior to call time. For airport transfers, dispatch occurs 1 hour prior. For specialized Sports Event Travel, a non-refundable £25.00 deposit is captured at booking, with zero cancellation refunds permitted inside a 24-hour window from travel initiation.
| Service Type | Cancellation Window | Policy / Charge Details |
|---|---|---|
| Wedding Hire | Greater than 14 days | Full refund of balance (Deposit excluded) |
| Wedding Hire | Less than 14 days | No refund (Full contract balance remains due) |
| Filming / Production | Pre-Dispatch (Greater than 2hrs) | No charge |
| Filming / Production | Post-Dispatch (Less than 2hrs) | Mandatory 1-Hour Service Charge (£60.00) |
| Airport Transfers | Pre-Dispatch | 5% processing fee levied on booking total |
| Airport Transfers | Post-Dispatch (Less than 1hr) | Full contracted fare remains payable |
Disputes & Refund Windows: To establish eligibility for a full or partial refund relative to a service issue, a formal dispute must be lodged via email within 7 business days of the completed service date. If an internal audit upholds the claim, refunds will be credited to the client's verified bank account within 28 business days.
06. Liability & Governing Law
Financial Limits: LCC’s maximum collective financial liability under any legal interpretation of contract law, tort, negligence, or statutory duty is limited strictly to the total price paid by the client for that specific booking code. Under no circumstances shall LCC be held liable for any indirect loss, loss of commercial profit, production delays, business continuity failure, or consequential expenses whatsoever. All customer luggage, equipment, and personal effects are carried entirely at the owner's risk.
Tolls & Taxes: Modern Ultra-Low Emission (LEVC) electric taxi units are exempt from Central London Congestion Charges. Traditional classic Heritage taxis are not exempt; any associated access fees will be calculated and appended to the final quotation sheet. All payments executed via corporate invoice are due within 14 days of issue and carry a standard processing administration fee. Film hire invoicing occurs immediately upon production block conclusion. All telephone or emailed payment link credit/debit card transactions carry a 3% administration fee; secure in-cab card chip-and-pin processing carries zero surcharges. Bank transfers must clear our accounts at least 7 days before service commencement.
Tax & Data Privacy: London Corporate Cabs operates under a certified Sole Trader structure and does not charge or collect VAT. All personal user data, location records, and contact metrics are securely stored and processed in absolute compliance with the UK Data Protection Act 2018 and UK GDPR frameworks.
Third-Party Rights & Jurisdiction: Nothing within this contract provides explicit legal benefits or enforcement capacities to any third party under the Contracts (Rights of Third Parties) Act 1999. This agreement shall be governed by, interpreted by, and construed exclusively in accordance with the laws of England and Wales, with both parties submitting to the exclusive jurisdiction of the English Courts.
07. Force Majeure
London Corporate Cabs shall not be held liable or responsible for any total service failure, timeline disruption, or delivery delay caused directly or indirectly by events outside our reasonable sphere of control. This includes, but is not limited to: structural acts of God, civil unrest, riots, military action, fire, regional flooding, storms, fuel shortages, labor strikes, acts of terrorism, national emergencies, governmental mandates, sudden road closures, or official emergency police instructions.